Client Spotlight: Snapchat Uses Helpr To Support Its Diverse Workforce

At Helpr, we take pride in partnering with companies to support their employees' diverse needs. One such partnership is with Snap Inc., formerly Snapchat, where we have helped create a comprehensive care program that has proven to be invaluable.

The Evolution of Care 

Since partnering with Helpr in 2017, Snap has continuously expanded its use of our family support solutions. Here are some highlights of our collaboration:

• 2017: Launched Backup Care in limited release with Snap's women's group.
• 2018: Expanded the Core Care offering (originally called “Return to Work”) to support parents returning from parental leave. The account expanded by 206% year over year.
• 2019: Further expanded the Core Care program beyond return-to-work to all employees seeking primary care for adults or children, resulting in a 72% increase in account size.
• 2020:
  • Expanded Core Care to the entire parent population.
  • Added Out-of-Network Backup Care as a platform option for utilizing hours.
  • Launched Helpr Online to provide academic support for distance learning students and families securing Learning Pods.
  • Increased total benefit hours per parent by 75%.

Impact of Helpr on Snap's Workforce

The implementation of Helpr’s services has significantly benefited Snap's employees, as highlighted by the following testimonial:

"I LOVE Helpr and am so inspired by what you are building. Your customer service team has been amazing, and the quality of the tutors/teachers is incredible. The app is so easy to use. I shared with our management team that 'Helpr has been the #1 positive resource/benefit for our family since COVID'."

Key Achievements:

• 904 Work Days Saved: The average booking is 5.4 hours.
• 28 Core Care Projects Initiated: A 5–10X ROI.

5 Reasons Why Snap Loves Helpr

1. Full Coverage Platform: Helpr meets all family needs safely and effectively.
2. Flexibility: Families can use providers they already love.
3. Rapid Deployment: The program was launched with global employees in just two weeks.
4. Compliance: Background checks and tax compliance are optimized internally.
5. Support: Bilingual support is available to cater to diverse needs.

Helpr’s partnership with Snap demonstrates the profound impact that flexible and comprehensive care solutions can have on a company’s workforce. By addressing the essential caregiving needs of employees, Helpr enables them to thrive both professionally and personally.

If you’re interested in learning how Helpr can boost productivity and support the diverse needs of your employees, we'd be thrilled to walk you through our customizable benefits package options.